Case Study 1

Case Study 1

Michael left school at 16 and began work as a stock room assistant.   He loved work and progressed over the next ten years to a managerial position.  He gained valuable customer service experience, dealing with customers and complaints.  He was responsible for ordering stock, placing orders, staff rosters, and ensuring the smooth running of the business.

Unfortunately Michael was involved in a serious car accident which involved surgery for both back and leg injuries.  Chronic pain became an issue and depression also took hold.  By the time Michael’s form arrived with Employability, Michael had not been working for over seven years and had become quite isolated and despondent.

From the first meeting, it was obvious that Michael would never be physically able for the rigours of a retail or stockroom environment.  Michael agreed to re-train with Roslyn Park College.  Here he completed a FETAC Level 5 in Business Studies and secured his ECDL.  He returned to Employability on completion of his studies and with the help of a Job Coach began to source employment.   Together they looked at various options, including community employment, internships and paid employment. They worked extensively on interview skills as Michael’s confidence was low.  They applied for many positions and after several interviews, an internship position which involved customer service in a call centre was advertised.  The Job Coach approached the employer as Michael‘s Employer was entitled to the Wage Subsidy Agreement (The payment of €5.30 p/h towards his wages due to his disability which result in a shortfall in productivity).  Michael was interviewed and secured a full time position with the company.   The Employer was happy to give Michael the support and encouragement he needed to return to fulltime employment.  His confidence has grown and he has re-discovered his original desire to enjoy work and life.

Disclaimer: while these are representations of the service we provide, they are not based on one person in particular.